In line with the Government's roadmap for easing restrictions, all of our services have now been reopened.
We're constantly monitoring Government guidance and are looking at what this means for our services.
As the situation is constantly evolving, we’re using our website and social media to provide you with information should there be any changes to the provision of services.
We know it’s a difficult time for many people and we can offer help and support if you have any money worries connected to coronavirus. We’re here to help.
Ensuring your health and safety
We’re following the government guidance on how to operate our business as safely as we can and have risk assessed our services.
Our colleagues are following safe work protocols and, if appropriate, will wear the appropriate personal protective equipment if they need to attend your home.
We’re still asking customers to follow the latest government guidelines. We ask that you notify us if you or anyone in your household has either been diagnosed with Coronavirus, is self-isolating or has any Coronavirus-like symptoms. If we’re due to visit your home, we’ll reschedule this appointment.
We’ll also work with you if you have any other concerns as to why we should not complete work in your home.
What if someone doesn't follow social distancing?
It’s also important that we all follow the guidance on social distancing and self-isolation.
Some customers have contacted us to let us know about examples of this not happening in their community which we’re unable to enforce.
If you’re experiencing problems, you can consider whether it’s serious enough to contact Avon and Somerset Police.
You can do this via their online reporting form
Most people with coronavirus have at least one of these symptoms. Visit the NHS website to read about them in more detail.
- high temperature
- new, continuous cough
- loss or change to your sense of smell or taste
Anyone showing these symptoms over the age of five can book a test through the GOV website.